Responsible Gambling at Casino Days

Engaging in online casino activities at Casino Days should be a fun and secure experience. Gambling should be seen as a fun activity, not a financial strategy. We’ve integrated various tools and offer advice tailored to Alberta’s gaming environment to keep your online gaming responsible and enjoyable.

Need Help? GameSense Info Centre:

GameSense is a free, confidential information and support service available to all Albertans. If you are concerned about your gambling or someone else’s, GameSense advisors are available to help.

Phone: 1-833-447-7523 | Website: https://gamesenseab.ca/

Play Safely and Responsibly

Remember that gambling at Casino Days is about entertainment, not income. Monitoring your gambling time and expenditure is vital for control, especially within Alberta’s regulated gaming landscape.

Self-Assessment Test

If you sense that your gambling practices might be turning into an issue, or if you suspect you're facing a gambling problem, we highly recommend taking the Self-Assessment Test. This test is crafted to offer a deeper understanding of your gambling patterns and pinpoint any emerging problems. Should the test outcomes indicate any troubling aspects, it will be wise to take a break from gambling or reach out to our Customer Support team for advice and direction.

When Does It Stop Being Fun?

If you’re playing at Casino Days, ask yourself these questions:

Am I spending more than I can afford?
Am I prioritising gambling over spending time with friends and family?
Am I playing during work hours?
Am I gambling to escape stress?
Am I spending too much time gambling?
Am I staying up until the early hours of the morning to gamble?
Am I angry when I lose?
Am I chasing my losses?
Am I spending money gambling which is meant for something else?
Am I borrowing money to gamble?
Am I gambling after promising myself to stop?
Am I feeling remorseful after gambling?

If you answer ‘Yes’ to any of the above questions, it’s time to rethink your approach for a more enjoyable and responsible gaming experience at Casino Days. You should consider taking a break from playing.

Key Strategies for Responsible Gambling:

Set Financial Limits: Choose a budget that fits your financial situation before playing.
Never look at gambling as a way to make money.
Avoid Chasing Losses: Stop playing if you reach your spending limit.
Mind Your Emotional State: Don't gamble when feeling down, upset, stressed, or under the
influence of drugs or alcohol.
Don’t Borrow Money: Don’t borrow money to gamble with, or use funds that are meant forbills, or other expenses.
Mind the Time: Keep track of how much you play, and make sure you time playing doesn’tdrastically increase.
Understand the Games: Learn how the games work, such as the odds, RTP (return toplayer), and volatility rating.
Seek help from one of the many gambling counselling services available (see below)

18+ Only

In Alberta, it is illegal for individuals under the age of 18 to have an account with Casino Days. We require proof of age and reserve the right to suspend accounts until verification is completed.

Resources for Preventing Underage Gambling in Alberta:

Gamban: www.gamban.com

Bet Blocker: www.betblocker.org

Gam Block: www.gamblock.com

Tips for parents:

Do not leave your computer unattended with the casino software running.
Password-protect all your devices.
Keep your login details and financial instruments out of reach of children.
Do not allow minors to participate in any gambling activity.
Do not store passwords in a way that can be easily accessible by children.
Limit the amount of time your children spend online and make use of software to prevent your children from accessing inappropriate material.

There are software and applications available that parents can use to limit or monitor the use of their device’s access to the Internet:

NetNanny: www.netnanny.com

CYBERsitter: www.cybersitter.com

Tools and Methods for Self-Regulation

Casino Days is committed to helping you maintain control over your gaming habits by providing various self-regulation tools.

Break in Play

Concerned about your gambling frequency? Use the Break in Play feature to take a short-term break from gaming. Once a break is activated, you will be unable to place further wagers for the duration of the break. You may still access your account balance, profile and responsible gambling features during this time.

Break in Play periods available:

1 Day
1 Week
1 Month
2 Months
3 Months

Deposit Limits

All players have the option to set up deposit limits. This allows you to limit the amount you can deposit over a period of time, daily (24 hours), weekly (7 days), or monthly (30 days). You will not be able to deposit more than the chosen limit. Where you set simultaneous period limits, the lowest (most restrictive) limit will apply.

Loss Limit

You can also limit your losses to ensure you never go beyond what you can afford to lose. A daily, weekly, or monthly loss limit can be set. The loss limit refers to a net limit — any funds won during a period count toward that limit. If you raise your limits, the 24-hour cooling-off period applies. Reducing limits takes effect immediately.

Time Limit

You can set limits on the amount of time spent in game-play areas of the site. Time limits are adjustable in increments of one hour at a minimum. Available periods: 24 hours, 7 days, and 1 month.

Periodic Reminders

Casino Days Alberta will also send you:

Quarterly reminders to review your time and finance-based limits
Monthly reminders to review your financial activity

Financial Activity Statement

You have the right to request a financial activity statement at any time. Your statement will show a summary of your deposits, withdrawals, wagers, and wins over a chosen period, helping you monitor your spending and stay in control of your gaming. You can access your financial activity statement through your account at any time.

AGLC Voluntary Self-Exclusion (VSE) Program

Alberta operates a province-wide Voluntary Self-Exclusion (VSE) program administered by the AGLC. Unlike operator-specific exclusions, the AGLC VSE applies to all licensed iGaming sites in Alberta simultaneously. Casino Days Alberta is integrated with this system and will immediately block any self-excluded individual from registering or logging in.

AGLC’s Self-Exclusion Program is here to help when it feels like gambling has taken over your life. If gambling no longer feels like a game, the Self-Exclusion Program can be an important first step in helping manage your gambling

If you would like to know more about the Voluntary Self-Exclusion program or how to enrol, please visit the following website for more information: https://www.selfexclusion.ca

Opting for self-exclusion means you'll be unable to access your account until the end of the specified period, and you won't receive any promotional materials from us during this time. You will also receive any unused balance when requested.

How Games Work

It’s important to know and remember that slot games are all based on chance. These casino games use a Random Number Generator (RNG), which randomly generates the outcome of every bet.

The casino games also have a Return to Player (RTP) percentage. This percentage is there to indicate the house edge and the expected returns over the long term. If a casino game has a 96% RTP, that gives the casino a 4% house edge. Another way of looking at this is if you wager $100 on a casino game with a 96% RTP, the theoretical return is $96. It’s important to understand that the RTP percentage is calculated over thousands of betting rounds - a long period of time. It’s never guaranteed how much the return will be for every $100 wagered; it could be more, or it could be less.

Casino Days Customer Support

Our customer support team are trained in the matters of responsible gambling and are ready to assist at any time. If you have any questions regarding the tools and information available to you, our support team is on hand to help.

Email: helpdesk@casinodays.com

Live Chat